Privacy Policy

PRIVACY POLICY

Vanshika Creation GSTIN (07AAFPC6940E1Z1) under the brand name - VANHOOD is the owner and the service provider of an internet-based apparel retailers called Vanhood under the domain name www.vanhood.co

This privacy policy sets out how Vanhood uses and protects any information that you provide when you use or visit this website.

Our privacy policy is designed to provide greater transparency into our privacy practices and principles while processing your personal information.

Effective Date: 23 December 2024

This privacy policy describes the treatment of certain Personal Information provided by you or collected by us on www.vanhood.co 

By using our Services, you are hereby consenting to collection of your information by us. The information in some cases may include Personal Information and Sensitive Personal Information. By continued usage of the digital platforms, you are accepting this Privacy Policy you are representing that you are eighteen (18) years of age or above.

The terms "Vanhood," "the Company," "we," "us," or "our" refer to Vanhood. The terms "User," "You," or "Your" refer to anyone who visits or interacts with this Website, their agents, representatives, or any person using our services through this Website, our Instagram handle (@vanhood.co), or any other platform. The term "Third Party" refers to anyone other than Vanhood and the User, whether an individual or an organization.

This Privacy Policy forms a legally binding agreement between Vanhood and the User. By accepting this policy, you agree to the terms that govern the use of this Website, and it will apply to your relationship with Vanhood.

Vanhood is committed to protecting the privacy and confidentiality of its users. Any personal data collected by Vanhood will be managed in line with this Privacy Policy. Vanhood may update this policy from time to time, and we encourage you to review this page periodically to stay informed of any changes. By continuing to use the website and our services, you confirm that you have read, understood, and agreed to this Privacy Policy, including any updates. Your continued use of the website signifies your consent to the collection and use of your information as outlined here.

TYPES OF INFORMATION WE COLLECT

We collect the following information as and when you access and use the Services as set out below:

  • Information you provide when you sign up for our Services: Registration information you provide when you create an account, including your first name and surname, country of residence, gender, age, email address, mobile number, username and password (stored in an encrypted format);
  • Information you provide when you purchase from products our Services: Transaction information you provide when you request information or purchase products from our Services, including your postal address, telephone number and payment information;
  • Information you provide when you use our Services: Location information (either provided by a mobile device through which you utilize our Services or associated with your IP address) when you use our Services, usage, viewing and technical data, including your device identifier or IP address, when you use our Services on third-party sites or platforms or open emails we send. The information you provide in public forums while using our Services;
  • Information you provide when you contact us for support: Information sent either one-to-one or within a limited group using our message, chat, post or similar functionality, where we are permitted by law to collect this information.
  • Any other information considered necessary in the sole discretion of VANHOOD for the performance of services agreed to be procured by the User from VANHOOD

HOW AND WHY DO WE COLLECT THIS INFORMATION?

We collect information through technology, such as cookies and web beacons when you use our Services. The information we learn from customers helps us personalise and continually improve your experience of the Services as set out below

  • At Vanhood, we aim to ensure that the products you purchase fit you perfectly. To achieve this, we assist users in selecting the appropriate size based on their body measurements.
  • In order to deliver your purchases to the correct address, we may share your contact details with our delivery partners, whether they are courier services or other third-party providers.
  • Your information may be used to improve our services, including developing new products and offering customization options that cater to your preferences.
  • We may use your data to reach out for feedback or to conduct market research. This may include contacting you via email, phone, or post. We also conduct data analysis to understand user preferences and improve Vanhood’s offerings. You can opt out of receiving feedback-related communications.
  • Your financial information, such as credit card, debit card, bank account details, or insurance information, may be used by our payment gateway to process transactions between Vanhood and you.
  • From time to time, we may send promotional emails or alerts about new products, special offers, or other updates that we believe may interest you, using the email address you’ve provided. You can unsubscribe from receiving marketing communications at any time.
  • We may share anonymized data (which cannot identify you personally) with our partners for advertising purposes. For example, advertisers may use demographic information to target specific groups. By using our services, you consent to us sharing this non-personally identifiable information to assist in the selection of relevant audiences for ads.

We may use your information for research and development related to retail and other similar sectors, including sharing data with entities conducting research aligned with the terms of this policy.

SHARING WITH THIRD PARTY

 We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We share non-personally identifiable information with Google Analytics to improve our website’s load time, conversion rate and to check browser type, language preference, referring site and time of visit.
  • We share your information with delivery and courier companies such as DTDC, Delhivery and/or any other third parties for the limited purpose of providing delivery services offered by VANHOOD, either through this Website or our Instagram handle, or any other medium, for ensuring the highest standards of quality of service.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

WHAT ARE COOKIES AND HOW DO WE USE THEM?

What are cookies?

Cookies are pieces of information that a website places on the hard drive of your computer when you visit the website. Cookies may involve the transmission of information from us to you and from you directly to us, to another party on our behalf, or to another party in accordance with its privacy policy. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, you won’t have access to many features that make your guest experience more efficient and some of our services will not function properly.

How do we use cookies?

  • Authentication: If you’re signed in to the Services, cookies help us show you the right information and personalize your experience.
  • Preferences, features and services: Cookies can tell us what your communications and product preferences are.
  • Performance, Analytics and Research: Cookies help us learn how well our site and plugins perform in different locations. We also use cookies to understand, improve, and research products, features, and services, including when you access our Services from other websites, applications, or devices such as your work computer or your mobile device.
  • Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features.

Your Controls and Choices

You can control your choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:

  • You may correct, update and delete your  VANHOOD account;
  • You may change your choices for subscriptions, newsletters, product emails, SMS or Whatsapp and alerts;
  • You may request access to the personal information we hold about you and that we shall amend or delete it and we shall request third parties with whom we have shared the information do the same. Once you place a request to delete the personal information, we shall take all reasonable steps taking into account available technology and the means available to us, including technical measures to erase the personal information

Please Note : If you do not want us to process your Personal Information for direct marketing, you can give email us at : vanhood.sales@gmail.com Once you place a request to delete the personal information, we shall take all reasonable steps taking into account available technology and the means available to us, including technical measures to erase the personal information. Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver products and services to you, and our services may not be able to take account of your interests and preferences.

Children’s Privacy

Use of the Services is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. Our Services are not meant for minors and users below 18 (eighteen) years of age.

Data security and integrity

The security, integrity and confidentiality of your Personal Information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

However, we may be required to share the aforesaid Personal Information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. You agree and consent for us to disclose your information, if so required under the applicable law.

Changes to this Privacy Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. You may review the same at any time on any of our digital platforms.

Comments and Questions

If you have a comment or question about this privacy policy, or need further support  please contact us at :

vanhood.sales@gmail.com